Why doesn't my password work?
Last Updated: November 22, 2009
Text Size: A A A

Save to My Help

Save this article to My Help for easy reference. You can visit the article at any time from any computer.

Replace an article

You have reached the maximum number of saved articles. Your oldest saved article will be replaced with the new one.

If you typed your password incorrectly, you’ll see the “Invalid Password” error message:

Invalid password message

If you think you typed your password correctly, check the following:

  • Is your CAPS LOCK key on? Passwords are case-sensitive, which means that "PASSWORD," "PaSsWoRd," and "password" are seen by Yahoo! as three different passwords. Try typing your password again, making sure to use uppercase and lowercase letters exactly as you typed them when you created your password.
  • Did you sign in with the correct Yahoo! ID? Make sure that you are using the correct Yahoo! ID (user name) when signing in to your account. If you have forgotten your Yahoo! ID, you can search for your ID online.
  • Have you changed your password within the last 24 hours? If you recently requested a new password or changed your password, wait 24 hours before typing your new password. Waiting allows your account to update. Otherwise, if you’ve entered your password too many times, you’ll be locked out of your account for 24 hours from the last time you entered your password. This is a Yahoo! security feature. A good work around before you change your password is to close your browser, go to the Yahoo! Sign In page, clear your browser’s cache, and carefully type your password again.
  • Delete your cookies. If your cookie isn't being accepted correctly, you'll be logged out of your account as soon as you move to a different page. To delete your cookies, follow the instructions in the online help for your browser. For example, in Internet Explorer 7.0 and 8.0, from the Help menu, select Internet Explorer Help, and then type delete cookies in the Search box:

    Help deleting cookies

    Also see How do I clear my browser’s cookies?
  • Try another browser. For example, if you’re using Firefox, try Internet Explorer instead.

If you're still having problems, please request a new password. After you receive your new password, you can change it.

To use our password troubleshooting wizard, please visit our Sign-In and Registration page. Click I can’t access my account, and then answer the questions as they appear on the page.

For more information on Yahoo! IDs and passwords, see the Sign-in and Registration help page.

Small text files that a website puts on your computer’s hard drive that contain information about you that a web server can use to customize what it presents to you on a webpage. Your browser determines where cookies are stored on your computer.

Was this information helpful?      

My Help

Forgot your ID or password?

Sign In

Sign in to see your account information saved articles and more.
  1. Recent Searches

  2. Saved Articles

    Sign in to see your account information saved articles and more.

Similar Topics

Still Need Help?

Top Questions

Related Links