If you are not getting the verification email at all, please recheck the spelling of your alternate email address and make sure you re using a valid email address. If you have tried to verify your alternate email address several times and you still never receive the email although your address is valid, we recommend turning off any spam or junk mail filters so that the email is not misdirected.

Also, please note that while the email will arrive quickly, it is not instantaneous. In some cases, the email may be delayed several hours due to Internet traffic and the email delivery route. If it has been over 24 hours since you've requested a verification code, please let us know by clicking the "Contact Customer Care" button at the bottom of this page.