If you are using Internet Explorer and are having problems loading or running the Live Draft client, please try the following:
- Make sure that you test your system. If the tester returns "Failed" and you are checking from a place of business, then you most likely have a network firewall issue. Try it from home using a commercial ISP. If the tester fails to appear, then continue to Step 2.
- The tester may fail if you do not have a recent version of Adobe Flash Player installed. While the draft tester will attempt to automatically upgrade Flash for you, this does not always prove 100% successful. You may need to manually upgrade Flash and try the draft tester again.
- Make sure that you have Java enabled:
- Open Internet Explorer.
- Select Internet Options from the Tools menu.
- In the Internet Options dialog box select the Security tab.
- Click the Custom level button at the bottom right.
- The Security settings dialog box will pop up. Under the Java Permissions category, make sure that High Safety is checked. Under the Scripting category, make sure that Enable is checked for Active Scripting, Allow paste options via script, and Scripting of Java applets.
- Click OK twice to close out.
- Select the Internet Options choice from the Tools menu and click on the Settings button. Make sure that you have selected Automatically as the option under the heading "Check for newer versions of stored pages:".
- Check the security level on your browser by choosing Internet Options from the Tools menu and clicking on the Security tab. Then, click on the Internet icon listed under the "Select a Web content zone to specify its security setting" header. Make sure that the security level is set to Medium or lower inside the box that says "Security level for this zone". If it is not, select the Default Level option, and press OK to save. Then, try to load the applet again.