If you are using Netscape and are having problems loading or running the StatTracker after purchasing it, please try the following:

1. Make sure that you aren't running any anti-Java applet or Active X software, such as GuardDog or Norton Security.
2. Make sure that you have Java enabled:
1. Select Preferences from the Edit menu.
2. Highlight the Advanced option.
3. Check both the Enable Java and Enable JavaScript boxes.
4. Click OK to save.
3. Clear your internet cache by choosing Preferences from the Edit menu and clicking on the Advanced option. Once there, click on the Cache subcategory so that it is highlighted. Then, click on both the Clear Memory Cache and Clear Disk Cache buttons to delete the current files.
4. Make sure that you have at least 100 MB of free disk space on your hard drive.
5. Choose Preferences from the Edit menu and click on the Advanced option. Once there, click on the Cache subcategory so that it is highlighted. Then, if you are using version 6.x, check to make sure that the "Compare the page in the cache to the page on the network:" option is set to Automatically. If you are running version 4.x, make sure that "Once per session" is selected.
6. If you are using version 6.x, try starting the StatTracker. A Java coffee mug should appear in the system tray in the lower right. Double click on the coffee mug and send us any information shown in this window after starting the StatTracker. And, if you do not see "Java™ Plug-in: Version 1.4.0" at the top of the screen, get the latest version of Java.
7. If you are using Netscape 4.x, go to the Communicator menu and select Tools and then Java Console. This will open the Java console window. Try to start the StatTracker and send us any information displayed in the Java console window.
8. If none of the above helps and you are running Netscape 4.x, try downloading the latest Java Plug-in and enabling it by choosing Preferences from the Edit menu on your browser and clicking on the Advanced option so that it is highlighted. Then, click on the Enable Java Plugin switch to the right. Now, when you start the StatTracker, a Java coffee mug should be displayed in the lower right system tray.