Although Yahoo! is not a party to the sales transaction between the bidder and the seller that might result from a Yahoo! auction, and we are not in a position to investigate your complaint, we want to make everyone's experience with Yahoo! Auctions a good one.

If you have attempted to contact the seller regarding this problem, and the seller has been unresponsive or has failed to resolve the problem to your satisfaction, we suggest the following actions.

You might be qualified for our Yahoo! Buyer Protection Program. If the auction you won began on or after October 12, 2000, and your auction qualified for this program, you can file a formal complaint through this program. Learn more about the Yahoo! Buyer Protection Program and the process for filing a complaint.

If your auction was posted before October 12, 2000, or does not fall with in the specified criteria, you might wish to follow these additional steps.

Through Yahoo!'s feedback system, you can assign the seller a negative rating for the failure to be responsive or failure to ship an item after receiving payment. Negative feedback is an important disincentive to seller misconduct and provides useful warnings to other potential bidders. Learn more about the Yahoo! Auctions rating system.

If you received an item of substantially different quality from what is typical of the brand of the item, it might be an indication that the item is a counterfeit. If the item is of a substantially different nature from the one advertised on the auction, the seller might be engaging in fraudulent activities. If you suspect that the item you received is counterfeit, you might want to contact your local law enforcement officials or refer the matter to an appropriate federal law enforcement agency, such as the Federal Bureau of Investigation or the U.S. Customs Service. For more information, visit:

• The FBI web site
• The U.S. Treasury web site

Furthermore, if you believe that fraud is involved, you might want to visit any of the following:

• Internet Fraud Complaint Center web site
• Local postal inspector listings web site
• The Federal Trade Commission web site

It is very important to us that Yahoo! Auctions is a safe place to participate in Internet commerce.