This article describes why emails are routing to Trash.
There are two possible causes:
- An email filter is sending new emails to the Trash folder
- A POP client is sending new emails to the Trash folder
To troubleshoot, check your email filters first to ensure that they are properly set up. In most cases, a mistake in the email filter set-up is the problem. If that doesn't solve the problem, check your POP settings, since a POP client can also cause emails to be sent to the Trash.
To check your email filters:
- Select Options | Mail Options.
- Select Filters from the bar on the left.
- If any filters display, check them carefully for the following problems:
- Are any of the filters set to "Does not contain"? For example, this filter will send many emails to the Trash folder: If the sender does not contain 'Frontier', move the message to Trash.
- Are any of the filters very broad? For example, this filter will send many emails to the Trash folder: If the subject contains 'and', move the message to Trash.
- Are any of the filters set to move all emails to Trash?
To check your POP settings:
A POP client is a program on your computer like Outlook or Mac Mail that downloads emails. When a program like this is deleting messages automatically from Frontier Yahoo Mail, we put the deleted messages in your Trash folder. Try looking on your computer for a program like this (Windows computers come with something like Windows Mail or Outlook Express; and Apple OSX computers come with Mac Mail) and make sure your messages aren't showing up there. If they are, read the POP client's help information about how to fix your POP client's settings. The setting should make sure that articles are kept on the server. Some versions of this setting state this the other way around, namely, to delete messages from the server, and, in this case, the setting should NOT be selected.