Search Help:  
 
Enter keywords to search help.

How can I cancel an order that is fraudulent?

You can mark a fraudulent order "Fraudulent" in your Store Manager in order to remove it from your revenue share calculation.

After you receive an order, you have 90 days to mark it "Fraudulent." Billing for revenue-share occurs on a monthly basis, so if you've already been billed for revenue-share that includes an order you've since marked as Returned, Cancelled, or Fraudulent, a credit will be applied in the next month's billing. To do this, take the following steps:

  1. Sign in to your Store Manager page.
  2. Click the "Orders" link under the Process column.
  3. Enter the order number for the order you want to view and click on the "View" button.
  4. In the Mark Order section, select the "Fraudulent" button.
  5. Click on "Update."

Was this article helpful?

Yes   No
Click to contact Customer Care for further assistance.