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    Why can't I log into my account?

    Here is a list of common log-in problems that you may be experiencing:

    • Your Password
      The password field is case-sensitive, so check to see if you are using the correct capitalisation. If you have forgotten your password, click “Forgot your password” on the log-in page. On the Forgot Password page, enter your username and click ”Submit”. Instructions on resetting your password will be sent to your email address.
    • Your username
      The username field is case-sensitive, so make sure you are using the correct capitalisation. Also, remove any spaces before or after your username.
    • Login Page
      In addition, you may want to check to see if you are logging in to the correct log-in page. The correct URL can be found at

    If you still have trouble logging in to your account, please contact us and provide as much detail as you can, including any error messages you have received.

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