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What can I do to make sure others can't access my account?

Last Updated: 10 April 2008
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To further safeguard the privacy and security of your Yahoo! accounts, please refer to the following guidelines:
  1. Always sign out completely. If you use a public or shared computer, be sure to fully exit your Yahoo! account at the end of each session. To do this, first click the \"Sign Out\" link on the left-hand navigation bar, and then click \"Sign Out Completely\". (If you have clicked on the \"Remember my ID and password\" box, signing out completely will disable that option.)
  2. Choose your password wisely. Choose a Yahoo! password that you will remember but that cannot be easily guessed, even by those who know you. Passwords are case-sensitive and can include numbers and special characters in any combination. You can use these combinations to make your password more difficult for others to guess (example: bullfrogs becomes Bu!!frog$). Do not share your password with anyone.
  3. Change your password when necessary. If at any time you become concerned about the security of your password, you can always change it online.
  4. Choose your Password Question and Secret Answer wisely. If you gave us a Password Question and Secret Answer during registration, be sure that you have chosen a Secret Answer that you will definitely remember, but which will also be difficult for others to guess from your Password Question. (Remember, it's possible for anyone who knows your Yahoo! ID and your birthday to see what your Password Question is.) If you would like to update your Password Question and Secret Answer, please forward the following information to my-login-request@yahoo-inc.com
    1. Yahoo! ID
    2. Post code you included when you registered for this account, please include your Country
    3. Birthday you provided at registration
    4. Your current Password Question and Secret Answer
    5. The new Password Question and Secret Answer
    Please note: the punctuation, spelling, and spacing of your new Secret Answer are very important. We will copy the Secret Answer exactly as it appears in your email.
  5. Clear your browser's cache. Your browser's cache contains copies of the web pages you have recently visited and stores these files on your hard drive. (If you use Internet Explorer you can usually delete temporary Internet files from the Internet Options choice under the Tools menu. If you use Netscape, you can usually delete your browsing history by modifying your Preferences available under the Edit menu.)

If you use the frames (javascript) version of Yahoo! Mail and you sign out completely at the end of your session, you do not need to clear the browser's cache. However, if you use the non-frames (non-javascript) version of Yahoo! Mail on a public or shared computer, it is important that you remove stored pages from the browser by clearing the browser's cache and restarting the browser after signing out completely at the end of your session. Doing this will remove the possibility that another user on the same computer could use the browser's \"Back\" button or \"History\" function to view any of the contents of your account.

Please note: your Yahoo! ID and password are your own confidential information. No Yahoo! employee will ever ask you for your password in an unsolicited phone call or email message. If you are ever asked for your password in an unsolicited manner, or by someone you do not believe to be a representative of Yahoo!, do not share your password with them.

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