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Why can't I see my Avatar?

If you can't see your picture or your Avatar, you might have a corrupt file in your cache folder. Deleting the cache files will correct this display issue. Follow these steps:

  1. Go to your desktop and double-click "My Computer."
  2. Click the "C:" drive.
  3. Find these folders:
    • "C://Program Files/Yahoo!/Messenger/cache/Avatars"
    • "C://Program Files/Yahoo!/Messenger/cache/Icon"
  4. Highlight the files in the above folders and press the Delete key on your keyboard.
  5. Sign in to Yahoo! Messenger and you should be all set.

Note: Make sure you have the Macromedia Flash Player installed. (Please use Internet Explorer to install the player.)

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