Most of the transactions that take place every day on Yahoo! Auctions are trouble-free. Occasionally, problems arise between buyers and sellers. Fortunately, most of those problems are easily resolved.

Yahoo! isn't involved and doesn't participate in the transaction between buyer and seller. Yahoo! doesn't control the actions or behaviour of participants in the auctions community. However, we can offer some useful suggestions for resolving a dispute.

• Talk it over: Buyers and sellers can often resolve a dispute by talking it out with each other. Most problems are the result of a misunderstanding. Often email communications are misinterpreted. Ask the other party for a phone number, and see if you can clarify, discuss, and resolve your differences in a telephone conversation.
• Rate the buyer or seller: The Yahoo! Auctions rating system is designed to remove buyers and sellers who have acquired negative ratings. The rating system only works if members actively participate in the rating process. This is your tool to control the quality of the membership in your auction community. Find out more about Yahoo! Auctions Ratings.
• Seek arbitration services: You may feel the need to use a third party to resolve your dispute. Please be aware that Yahoo! is not a professional arbitrator and does not offer this service.
  There are many excellent options for arbitration. You might want to look at the Arbitration Services category in Yahoo!'s directory for links to arbitrators and mediators.
• Report fraud: If you suspect that you're a victim of mail fraud (if you have sent payment and haven't received your merchandise), file a complaint with your local law enforcement agency through a non-emergency number.
  If you believe you've been defrauded by a business, you can contact the Consumers Association of Singapore. By taking action against fraud, you help to remove it from your auction community.