Although Yahoo! is not a party to the sales transaction between the bidder and the seller that might result from a Yahoo! auction, and we are not in a position to investigate your complaint, we want to make everyone's experience with Yahoo! Auctions a good one.

If you have attempted to contact the seller regarding this problem, and the seller has been unresponsive or has failed to resolve the problem to your satisfaction, we suggest the following actions.

Through Yahoo!'s feedback system, you can assign the seller a negative rating for the failure to be responsive or failure to ship an item after receiving payment. Negative feedback is an important disincentive to seller misconduct and provides useful warnings to other potential bidders. Learn more about the Yahoo! Auctions rating system.

If you received an item of substantially different quality from what is typical of the brand of the item, it might be an indication that the item is a counterfeit. If the item is of a substantially different nature from the one advertised on the auction, the seller might be engaging in fraudulent activities. If you suspect that the item you received is counterfeit, you might want to contact your local law enforcement officials or refer the matter to an appropriate enforcement agency.

It is very important to us that Yahoo! Auctions is a safe place to participate in Internet commerce.