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Errors Receiving Mail (POP)

There are a number of factors that could cause difficulties with POP access. We've outlined most of them below:
  • Correct Password?
    Are you sure that the password you're using to access your Yahoo! Mail is correct? To find out, go to: http://ph.mail.yahoo.com. If you're able to log in to your Yahoo! account with the password you have been using, then your password hasn't changed. If you can't log in, you can request a new password by filling out the Password Request Form.
  • POP Access Option
    Have you selected the option for POP access on the Mail Delivery Status page? To find out if you have, click on "Mail Options" on the top right side in Yahoo! Mail, and then on POP Access & Forwarding. Make sure to click "Submit" when you are done. Please note, your account will not be POP enabled if you have selected the "Forwarding" option. These are separate features that can't be used at the same time.
  • Client Settings
    Is there a problem with your email client settings? Please make sure that you've configured your email client with these settings:
    • Incoming Mail (POP3) Server: pop.mail.yahoo.com.ph (Port 110)
    • Outgoing (SMTP) Server: smtp.mail.yahoo.com.ph (Port 25)
    • Account Name/Login Name: your Yahoo! ID (your email address without the "@yahoo.com.ph")
    • Email Address: your Yahoo! Mail address (e.g., user@yahoo.com.ph)

    For information on entering these settings into various email clients, read the Mail Help section.

  • Set Up
    Have you selected an incompatible log-in method or server type when you set up your email client? To check your settings, please follow the steps below for your email client.

    Outlook 98 and 2000:

    1. Open the "Tools" menu, and click on the "Services" tab.
    2. Select your Yahoo! Mail account.
    3. Click "Properties."
    4. Click the "Servers" tab, and ensure "Log on using Secure Password Authentication" is not selected.
    5. Click the "Advanced" tab, and ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings.

    Outlook Express:

    1. Click "Tools," and select "Accounts."
    2. Click the "Mail" tab, and choose "Properties."
    3. On the "Servers" tab, ensure that you have not checked "Log on Using Secure Password Authentication" in the Incoming Mail Server section or "My Server Requires Authentication" in the Outgoing Mail Server area.
    4. Check that "POP3" is listed in the Incoming Mail Server field.
    5. On the "Advanced" tab, ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings.

    Eudora Pro 4:

    1. Click on the "Tools" menu, and select "Personalities."
    2. Right-click on the Persona for your Yahoo! Mail account, and select "Modify."
    3. Click on "Incoming Mail." Ensure that "POP3" is selected under the Configuration heading and that "Passwords" is selected under Authentication Style.

    Netscape Communicator 4.05:
    1. Open the "Edit" menu, and select "Preferences."
    2. In the Category field, click the "+" next to "Mail & Groups," and then click "Mail Server."
    3. Ensure "POP3" is selected under the Server Type heading.

    Netscape Communicator 4.5:

    1. Open the "Edit" menu, and select "Preferences."
    2. In the Category field, click the "+" next to "Mail & Newsgroups," and then click "Mail Servers."
    3. Select your Yahoo! Mail account and ensure "Never" is selected under the Use Secure Socket Layer heading.
    4. Click "Edit" and ensure "POP3" is listed beside Server Type.
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