Table of Contents:
Step 1: Test Your Internet Connection
Step 2: Verify Your Yahoo! ID and Password
Step 3: Test Your Access to Secure Pages
Step 4: Verify Credentials
Step 5: Check Connection Settings
Before You Contact Customer Care
— Other Helpful Information
Other helpful information:
- Stay connected! Use Yahoo! Messenger for the Web to keep in touch with your contacts.
- The more technically advanced may want to check the connection options in the article, "How to setup Messenger to use a proxy server to connect to the Internet."
- If Yahoo! Messenger Customer Care asks you to create log files and a screenshot, this article explains how to do it: "How to submit diagnostic log files for XP and Vista."