If you have received an email that your profile or photos has been rejected, please make sure you review our Ad Guidelines, our Photo Guidelines, and our Examples of Unacceptable Photos.

Our most common reasons for rejecting profiles are:

• A word or phrase that resembles identifying information such as a user ID or an email address is within your profile's headline or text. Identifying information such as conjoined words may reference or in fact be a Yahoo! ID, alias or email address.
• Indication of your subscriber status. Whether by design or accident, indicating your subscriber status within the text of the profile is prohibited. Wording such as "I am currently not a subscriber / member, please reply with private contact information" is a violation of our guidelines
• Profile text contains obscene, offensive, or adult-oriented language
• Profile creator is married
• Profile creator is part a couple seeking singles or other couples

If you need assistance determining why your profile was rejected, you can contact our Customer Care team by submitting a report. Please note that due to the high volume of submissions it may take several days to recieve a response to your inquiry. Our most common reasons for rejecting photos are:

• Photo contains more than two recognizable people
• Photo is blurry or otherwise unclear
• Photo contains obscene or adult-oriented material
• Photo contains personal contact information
• Photo is upside-down