Firewall and/or Proxy server users
Firewalls and proxy servers are the most common cause of Yahoo! Pager connection problems, but Pager can be configured to get through most firewalls and proxies without too much trouble. If you are connecting to the internet through work or school, a firewall or proxy is almost certainly the cause of your connection problem. If you are connecting to the internet from your home, it is possible that your ISP (Internet Service Provider) uses a firewall or proxy server.
Here's how to configure your Yahoo! Messenger to get through a firewall or proxy server:
- Pull down the Messenger's "edit" menu
- Click on "preferences", then click on the "connection" tab
- Click on "no network detection" (so that there is a dot in the circle next to it), then hit the ok button at the bottom.
- The Messenger will ask you if you want to try to log on with your new proxy settings. Click on the "yes" button.
- This will bring up the screen where you enter your Yahoo! ID and password. If the ID and password are not there already, enter them, then hit the "login" button.
If this doesn't work, try this:
- Pull down the Messenger's "edit" menu
- Click on "preferences", then click on the "connection" tab
- Click on "Firewall with no proxies", then hit the ok button at the bottom.
- The Messenger will ask you if you want to try to log on with your new proxy settings. Click on the "yes" button.
- This will bring up the screen where you enter your Yahoo! ID and password. If the ID and password are not there already, enter them, then hit the "login" button.
This configuration will work in almost any situation, but the drawback is that if you connect in this way, you won't be able to use the voice chat feature.
If neither of the above options work, you're probably behind a firewall or proxy server that will require you to enter in it's address. From the connection tab, click on "Use proxies". Here you'll see where you can enter your firewall and/or proxy server's address and port number. Unfortunately, we don't have any way to determine this information. To find out the right address, you'll need to contact your network administrator (if you're at work), or your Internet Service Provider (if you're at home) to make sure that your firewall and proxy settings are correct.