Our goal is to answer common questions using our FAQs and forms where possible, allowing our Customer Care team to troubleshoot more uncommon and user-specific issues and bugs.

Knowing that sometimes it's helpful to talk with a person live, we plan on establishing weekly chats on Yahoo! Chat where you'll be able to ask questions to members of our engineering and support teams.

We encourage you to first look through the help files on this site for answers to your questions. We will continue to revise these help pages as needed.

If you don't find the answer on these pages, click on the No button on the bottom of the page that most closely resembles your question. Fill out the form with details about your question. After submitting the form, you'll receive a confirmation message that your question has entered our queue. Our auto-reply will contain additional information and suggestions for places to look for additional help.

If, at that point, you still have not received the information you need, reply to that email, and our support team will investigate and contact you as soon as possible.

As the service continues to grow, we will explore additional support alternatives based on the needs of our users.