Rogers Yahoo! Online Protection 2.6 — Antivirus

Introduction to AntiVirus

• What is antivirus software?
• How is this different from the antivirus software I already get from Rogers Yahoo!?
• Is Norton AntiVirus always on, or do I have to do something?
• How do I turn Norton AntiVirus off?

Scanning for Viruses

• What is a "full scan"?
• How do I run a full scan?
• Do I need to run a full scan?
• When do I run Full System Scan?
• What is the difference between Quick Scan and Full Scan?
• When do I run a Quick Scan?
• What do I do when Norton AntiVirus finds, cleans, or quarantines an infected file?
• How do I know when the last scan was run?
• What do I do if Microsoft Office files don't open or save?

Updating Norton AntiVirus

• How do I know if I have the latest version of Norton AntiVirus?
• How do I know if I have the latest signature files?
• What is a Signature File?
• Do I need to update Norton AntiVirus?
• How do I upgrade to the latest version of Norton AntiVirus?
• How do I update the signature file on my computer?
• LiveUpdate
• Intelligent Updater
• Live Update Error: "LU1814: LiveUpdate could not retrieve the update list"
• Live Update Error: "LU1812: An update failed to install. A program that was part of this update failed…"
• I cannot connect to the Internet even if I disable Norton Internet Security or Norton Personal Firewall

Advanced

• How do I view the risks that were quarantined?
• How do I access the scan settings?
• How do I stop Norton AntiVirus real-time protection from scanning my system when executing a file or files?
• How do I exclude files from being scanned?
• How do I schedule a scan?
• Virus removal tools list
• Virus encyclopedia
• Cybercrime
• Links to Microsoft files and information

Tools

• Troubleshooter for Internet or email connection problems
• Commonly Used Symantec Tools
• Commonly used Symantec AutoFix tools
• Automated Support Assistant
• Symantec Security Check Online security check and virus scan