I installed Rogers Yahoo! Toolbar, but I don't see the toolbar.

There are many reasons your toolbar might not be visible. Here are some of the most common problems and resolutions.

Toolbar Hidden

In your IE menu bar, open the View menu, and select "Toolbars".

Make sure there's a checkmark next to "Yahoo! Toolbar". If there's no checkmark, the toolbar won't appear. If it's already checked, IE may have become confused—try unchecking it and rechecking it. If you don't see Rogers Yahoo! Toolbar mentioned there, you don't have Rogers Yahoo! Toolbar installed. Please go to the Rogers Yahoo! Toolbar page and install it.

Toolbar Dragged Off Window

If you see a Y! anywhere in the top of your web browser, then Rogers Yahoo! Toolbar has been installed, but is showing up in an unusual place.

1. Directly to the left of the Y!, you'll see a thin vertical bar or a vertical bar of dots next to a vertical line
2. If you don't see this bar, your IE toolbars are locked: select View > Toolbars > Lock the Toolbars to unlock your IE toolbars.
3. Click this bar with the left mouse button and hold the mouse button down.
4. Now, move the mouse to where you want the toolbar to go and release the button.

If you don't see the Y! or the toolbar, try closing all web browser windows, then restart your web browser.

Toolbar Dragged Off Visible area

Sometimes either by installing new software or accidentally dragging the toolbar somewhere, the Rogers Yahoo! Toolbar can be dragged off the visible area of Internet Explorer.

1. Examine your IE toolbars for any chevrons like this, ">>". These indicate hidden controls.
2. Click each set of chevrons in turn, looking for the Rogers Yahoo! Toolbar.
3. When you find the toolbar, click the thin vertical bar or vertical series of dots in front of the big red Y! and drag it down and to the left so that it's visible again.
4. If you don't see this bar, your IE toolbars are locked: select View > Toolbars > Lock the Toolbars to unlock your IE toolbars.

Conflicting Toolbars

Some forms of adware and spyware install toolbars in Internet Explorer that will hide or disable other toolbars, including Rogers Yahoo! Toolbar. To remove other toolbars in IE, please do the following:

1. Click View > Toolbars.
2. Ignore "Standard Bar," "Address Bar," and "Links," but make sure every other item listed above the separator has a checkmark next to it. If it doesn't have a checkmark, select it, so that it will appear in your browser.
3. Uninstall any additional toolbars in your browser that you don't use.

Due to the wide variety of toolbars, it's impossible to provide instructions for removing them all. However, the two most common methods are to use a menu item in the toolbar titled "Uninstall" or "Remove," or to use Add/Remove Programs from the Control Panel to remove the toolbar by finding the toolbar name listed in View > Toolbars menu.

Corrupt Toolbar Installation

If you're still having problems, your Rogers Yahoo! Toolbar installation might have been corrupted. To ensure you have a clean install, please do the following:

1. Remove Rogers Yahoo! Toolbar via Add/Remove Programs from the Control Panel.
2. Reboot your computer.
3. Visit the Rogers Yahoo! Toolbar site and reinstall Rogers Yahoo! Toolbar. You might want to write down this web address so you don't lose it when you reboot your computer.

Outdated or Problematic IE installation

Make sure you're running the most recent version of Internet Explorer with all the latest patches by selecting Windows Update from the Tools menu of IE and checking for updates. If your Internet Explorer is behaving oddly, you can find more information on Internet Explorer at Microsoft's Internet Explorer Support web site.

If you've tried the above and are still unable to see your Rogers Yahoo! Toolbar, click the "Contact US" button below for more help.

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