Why does my browser try to load a page but never finish?

If you click a button or link and nothing happens for an unusually long time, your browser might be "hanging" or "freezing." This means that it's either waiting for information from a server or busy processing internally.

At certain times of the day, traffic on the Internet can be very heavy, and you might have to wait a little longer for a response from our servers. Usually this means that the lines connecting our server with your computer are too busy. The Internet can sometimes experience bottlenecks and traffic jams, just as freeways do.

Delays caused by heavy traffic shouldn't last more than a few minutes. If you find yourself waiting too long, resubmit your request by clicking the same button or link again.

If your browser hangs or freezes frequently, it might help to clear your browser's cache. This process is described below for various browsers.

Internet Explorer 6.0 or IE 7.0

1. Click Tools and select Internet Options on the Internet Explorer menu bar.
2. Click the General tab.
3. Click Delete Files. Be careful not to select Delete Cookies instead of Delete Files as this removes all the cookies stored on your computer.
4. Click OK in the Delete Files dialog box.
5. Click OK.

Safari 2.x and 3.x

1. Click the Safari pull-down menu.
2. Click Empty Cache.
3. Click “Are you sure you want to empty the cache?”
4. Click Empty.

WebTV

The only option presented by WebTV support (http://help.webtv.net) is to power off your WebTV terminal and turn it on again.

Other

If you're running a browser other than those listed above and would like more information on how to clear your browser's cache, refer to your browser's help file.

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