What is the subscription cancellation policy?

If you cancel, your subscription remains active for the remainder of the time period for which you paid, but your subscription will no longer auto-renew at the end of that time period.

Examples:

  • If you purchase a monthly subscription on September 1st and then cancel your subscription on September 15th, you can still connect with other subscribers until the end of September.
  • If you purchase a three-month subscription on November 14th, you are charged again on February 14th and then again on May 14th, and so on, until you decide to cancel.

When your credit card has been charged, your order is non-refundable, and your subscription automatically renews until you decide to cancel.

If your credit card becomes invalid for any reason, we will notify you via email. From that point, you have 28 days to resolve the problem with your credit card before we try to charge your card again. If we still receive an error when trying to process your card, then we'll cancel your Yahoo!7Dating subscription and send you an email letting you know.

Please note: Deleting your entire account does not cancel your subscription. If you need to cancel your subscription, please follow these instructions.

Contact us for additional help.

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