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Why can't I edit my personal information?

ID: SLN2773
Refers to: Yahoo! Account , Groups

Cause

The account was created with a date of birth under 13 years of age.


Resolution

If you listed the date of birth on your account as under the age of 13, you will be unable to access certain areas of Yahoo!.

Yahoo! limits the activities that a user may participate in on our site and prohibits editing of account information for accounts registered under the age of 13.

Accounts that are registered as under the age of 13 are not permitted to: 

  • Create a Flickr account
  • Participate in Yahoo! Games (they will be directed to Yahooligans! Games)
  • Found their own Yahoo! Groups (although they are free to join most groups)
  • Participate in Yahoo! Fantasy Sports games
  • Receive special offers from Yahoo!
  • Use the Yahoo! Messenger Webcam service
  • Add their address or phone number to their account information
  • Participate in sweepstakes or promotions, where information is shared with third parties for future marketing purposes
  • Post a listing on People Search (if they try, it will be suppressed)
  • Create a Yahoo! Public Profile
  • Participate in Yahoo! Auctions
  • View listings or participate in Yahoo! Chat
  • Post or reply to a Yahoo! Personals ad
  • Create a Yahoo! Wallet
  • Edit account information such as security questions or alternate email address

For security reasons, it is our policy not to alter the birth date listed in our users' account information. However, when the account reaches the age of 13, the above limits will be automatically removed. We do not make any exceptions to this rule, but if you would like to create a new account with a correct birth date, please feel free to do so.   



Last updated: October 24, 2012
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