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Unable to See Friend's Video Stream During Video Call

ID: SLN1571
Refers to: Messenger 11.5 , Messenger 11 , Messenger 10 and earlier

Resolution

Your friend may be having problems with their webcam. Please ask your friend to follow the troubleshooting steps in the help article, "Unable to See One of the Video Stream Windows During a Video Call."



Last updated: December 01, 2011
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