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Troubleshooting a Black Webcam Image in Messenger

ID: SLN1455
Refers to: Messenger 11.5 , Messenger 11 , Messenger 10 and earlier

Description

This document will help you troubleshoot if you are experiencing a black screen when trying to use your webcam in Yahoo! Messenger.


Resolution

If you see a black screen where your webcam image should be, please try these troubleshooting steps:

  • Make sure the webcam lens is unobstructed, adjust the lighting if necessary, then try accessing your webcam again.
  • Verify that your webcam is connected properly and can function independently. Try using your webcam separately from Yahoo! Messenger, making sure to use the software that came with the camera.
  • The wrong device may be selected in Yahoo! Messenger. To find out how to verify your webcam camera source, go to How do I change my camera source?

 

  

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Last updated: December 06, 2012
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