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Password problem when importing contacts

ID: SLN14146
Refers to: Mail , Mail Classic

Description

Learn to resolve password and sign in problems that may occur while importing contacts into your Yahoo! account from:

  • A third party account or service
  • Another Yahoo! account

Resolution

Third party account or service -- If you encounter a problem with the password for a third party product or service while importing contacts from a third party, complete these troubleshooting steps before trying the import again:

  1. Ensure that you can sign in to the third party service directly, in their website or product.
  2. Complete these browser troubleshooting steps.
  3. If the third party password problem persists, please reach out to the third party for further assistance with their product or service.

Yahoo! account -- If you encounter a problem signing in to a Yahoo! account while trying to import contacts from one Yahoo! account to another, please see our help article for assistance with Yahoo! password and sign in problems, before attempting to import contacts again.
 



Last updated: January 25, 2013
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