Accepted Call With Webcam Disconnected
ID: SLN1329
Refers to:
Messenger 11.5
,
Messenger 11
,
Messenger 10 and earlier
Description
Resolution
You need to have your webcam already connected before you accept a video call. If you accept a video call without your webcam connected, your friend won't be able to see your video stream -- even if you quickly connect it after the call has started.
To fix this problem, end your current video call, connect your webcam, then start a new video call to your friend.
Tip: You can test your webcam. Go to the help article, "Testing Your Webcam For Video Calling," for more information.