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Accepted Call With Webcam Disconnected

ID: SLN1329
Refers to: Messenger 11.5 , Messenger 11 , Messenger 10 and earlier

Description

 


Resolution

You need to have your webcam already connected before you accept a video call. If you accept a video call without your webcam connected, your friend won't be able to see your video stream -- even if you quickly connect it after the call has started.

To fix this problem, end your current video call, connect your webcam, then start a new video call to your friend.

Tip: You can test your webcam. Go to the help article, "Testing Your Webcam For Video Calling," for more information.



Last updated: December 01, 2011
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