Loading issues related to cookies and cache problems
This article explains how cookies and cache issues can cause various browser problems and links to information about how to clear browser cookies and cache in browsers (Internet Explorer, Firefox, Safari, and Chrome).
Problems related to cookies and cache issues:
- Online programs (like games) not responding
- Browser never finishes loading page
- Page hangs or freezes
- Seeing old page content
If you are having problems downloading a webpage or online program (like a game), your cache may be getting too full. Cache is website information that is stored on your computer so webpages will load faster. Sometimes the old cache stored on your computer causes problems. We recommend clearing the cache, along with the cookies, in your browser. Cookies are small pieces of information stored on your computer by your browser to customize what you see on a webpage. Cookies can become corrupted and interfere with a browser's functionality.
Clearing the cookies and cache in your browser should fix problems related to seeing old webpage content, online programs not loading, or webpages freezing. To learn how to clear cookies and cache, see How to clear your browser's cookies and cache.