Troubleshooting a Webcam Blue Screen
ID: SLN1303
Refers to:
Messenger 11.5
,
Messenger 11
,
Messenger 10 and earlier
Description
This article gives troubleshooting steps for a bluescreen on your webcam.
Resolution
This issue can usually be resolved by changing your camera source. Here's how:
- Select Messenger.
- Select My Webcam.
- Select Messenger.
- Select File | Preferences.
- Click Webcam.
- Click Camera Source.
- Click the down arrow on the right, and then select your webcam from the pull-down menu.
- Click OK.