Troubleshooting procedures for issues with webcam or video

Resolve webcam or calling-related issues with Yahoo! Messenger, including:

• A black or gray image when sharing the webcam.
• Blurry or pixelated image when sharing the webcam.
• Grayed out Voice Call or Video Call options.
• The webcam may stop responding.
• Webcam crashes or freezes.
• The image on the screen may appear to freeze.
• The screen goes completely blank.
• Error message: "Webcam not found."
• Error message: "Network error occurred while attempting to connect to the server."

Most webcams will work with Messenger. If you are experiencing webcam problems or calling-related issues, please review and then try these troubleshooting steps.

Download and install the following updates:

1. The latest version of Yahoo! Messenger.
2. Xvid, a video codec that enables video compression and decompression.
3. Microsoft DirectX Runtime, which drives high-speed multimedia.
4. Microsoft Windows Update, to ensure that your computer is up-to-date.

Uninstall and reinstall your webcam driver software:

1. On your keyboard, press the key combination Windows Logo + R. This opens the "Run" command.
2. Type appwiz.cpl and click OK. This opens "Add or Remove Programs" or "Programs and Features."
3. Select the webcam driver software and click Remove or Uninstall.
4. Unplug your webcam.
5. Restart your computer.
6. Visit the support area of the webcam manufacturer's website to download and install the latest driver software.
   - Follow the instructions described by the webcam setup program.
   - Note: Plug in your webcam only when prompted.

Test your webcam:

• Run the Video and Voice Setup Assistant to test your webcam.

If you continue to have problems:

• Follow the steps provided in the "Resolution" section, located at the bottom of the help article Messenger Troubleshooting Procedures.
• Review the webcam specifications supported by Yahoo! Messenger, see Webcam Requirements for Yahoo! Messenger.
• If you are using a built-in webcam that is compatible with Yahoo! Messenger and still experiencing an issue, please contact your laptop or original equipment manufacturer (OEM) for additional support.