Troubleshooting steps for your Internet browser
This article offers basic troubleshooting steps for problems with your web browsing software.
The first step to resolving issues with your internet browser is to make sure you are using the current version. You can download and install the latest versions of Firefox, Safari, or Internet Explorer at the following links:
If updating to the latest browser version does not resolve your issue, try clearing the cache and cookies in your browser. If you do not know how to do this, please visit the Clear Cache and Cookies Wizard.