How to create a screenshot

This article gives instructions for capturing a picture of your computer screen for PC (Windows 7, Windows Vista, Windows XP, and previous versions) and Mac.

You can follow these screenshot instructions for a PC (Windows 7, Windows Vista, Windows XP, and previous versions) or Mac computer.

To create a screenshot on a PC with Windows:

1. Reproduce the issue you've been experiencing.
   • Be sure to take a screenshot of the entire page.
2. Press Print Screen on your keyboard. (It may be labeled on your keyboard as PrtScn/SysRq.)
3. Open your Microsoft Paint:
   • Click the Windows Start button.
   • Select Programs (or All Programs).
   • Select Accessories.
   • Select Paint.
4. Select Edit | Paste or press Ctrl+V on your keyboard.
   
   • If you are prompted that the "image in the clipboard is larger than the bitmap," click the Yes button.
5. Select File | Save or press Ctrl+S on your keyboard.
6. Click Desktop at the left to set the save location.
7. Type a name in the File name field.
8. Select JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF) in the Save as type pull-down menu.
9. Click Save.

   This file can be sent as an attachment in your next reply if you are working with Customer Support.

To create a screenshot on a Mac:

1. Reproduce the issue you have been experiencing.
   
   • Be sure to take a screenshot of the entire page.
2. On your keyboard, press the key combination Command + Shift + 3.
   
   • A new file "Untitled.png" will be created on your desktop.

   This file can be sent as an attachment in your next reply if you are working with Customer Support.

You can attach your screenshot to your next email if you are working with Customer Support. Please follow the instructions on these help articles to attach a screenshot using the newest version of Yahoo! Mail or using the Mail Classic version.

Note: Please include any information relevant to the problem in the email, including your Yahoo! ID.

Screenshots are image files you can create and share to demonstrate what happens on your computer screen at a particular time. This document describes how to take a screenshot depending on your operating system.