Sign-in errors or problems in Rivals.com
Be sure you are typing your username and password exactly as sent to you in your subscription notification email. If the login still does not work, use the resend password link on the "Member Services" page to have your username and password sent to your registered email account. If the resend link recognizes your email address, it means that your account is active and 100% operational. If your email address is not recognized by this tool, it is likely that your account is not currently valid.
If you get a cookie error or you are being sent back to the "Sign In" screen with no error message, your user cookie is probably not being set properly.
There are a number of reasons why your cookie may not be set properly. We've listed them from easiest to hardest in order to save you unnecessary steps:
- The date on your computer might be set incorrectly. Since cookies rely on dates, a computer with an incorrect date may confuse your browser into forgetting about your cookie. To fix this, simply set the correct time and date on your computer.
- You might have installed an application that monitors or blocks cookies from being sent such as virus protection software. If so, disable it before you sign in.
- You might be behind a firewall that doesn't allow you to receive cookies. This is sometimes the case for users connecting from a business intranet with high security. To see if this is why you're having problems, contact your Systems Administrator.
- Your browser may not be set to accept cookies. Most browsers have the option of either accepting all cookies, showing an alert before accepting a cookie, or not accepting cookies at all. In order to use Rivals.com, your browser must be set to accept all cookies without alerts. If your browser gives you the option to accept all cookies, you should choose it. If your browser gives you the option to show an alert before accepting a cookie, you should not select it. See Setting Your Browser to Accept Cookies for instructions specific to several popular browsers