Troubleshooting bandwidth issues
Learn how to fix bandwidth issues, such as pausing, buffering, skipping, starting, stopping, and inability to see a video.
Poor sound or video quality; excessive stuttering or buffering; and lack of a video signal are usually due to a computer resource issue.
There are a few things you can do to enhance your video experience:
- If you're experiencing stuttering or excessive buffering, your Internet connection may not be fast enough. Please use a broadband (e.g., T1, cable, or DSL) connection of at least 150Kbps.
- Try not to view other websites or run other applications while streaming videos.
- If you're accessing videos through a Local Area Network (LAN), you may experience excessive buffering or connectivity delays as a result of the number of users and/or PCs on your LAN.
- Bandwidth tends to fluctuate throughout the day, and it will vary by provider. This can cause problems with video streams.
Note: If you continue to have ongoing bandwidth issues, please contact your Internet service provider (ISP) for further assistance.