This document describes what to do when you see a blank webcam screen.

If you see a black screen where your webcam image should be, please try these troubleshooting steps:

• Make sure the webcam lens is unobstructed, adjust the lighting if necessary, then try accessing your webcam again.
• Verify that your webcam is connected properly and can function independently. Try using your webcam separately from Yahoo! Messenger, making sure to use the software that came with the camera.

If the issue persists, you may need to adjust your browser settings. 

You may also need to follow the instructions for clearing your cache.

If you are still seeing a black screen, then please reinstall Messenger for Mac.