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Error when deleting contacts


Description

What to do when you are unable to delete contacts. This can also include encountering a "40402" error when deleting contacts from  Yahoo!  Address Book.


Cause

There may be a connection problem between your computer and the Yahoo! Address Book server.


Resolution

We recommend the following steps to troubleshoot this error:

  1. Perform some basic troubleshooting steps covered in our Messenger troubleshooting procedures help article.
  2. Test to see if the issue is resolved.
    - If it persists, go to the next step.
  3. Follow the steps in our help article about resetting your connection settings.
  4. Test to see if the issue is resolved.
    - If it persists, go to the next step.
  5. If the error continues, you can delete the contact using Yahoo! Mail, choose the link to see instructions for your version of Mail:
    - Yahoo! Mail
    - Yahoo! Mail Classic

Additional Information


Last updated: July 12, 2012
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