Provides troubleshooting to fix sign-in error or if you are getting looped back to the sign-in page on Yahoo!7 Messenger for iPhone.

Try the resolutions listed in the help article about troubleshooting the Yahoo!7 Messenger app for iPhone. Note: You will not be able to reset the Yahoo!7 Messenger app if you are unable to sign in.

As a workaround, you can use the Yahoo!7 Messenger on your mobile browser to keep in touch with your contacts.

If you continue to be unable to sign in from your iOS device, click the Get Help button at the lower-right corner to contact Customer Care.

For the fastest possible resolution, be sure to provide the following details in your help request:

• Indicate whether you are using your mobile Web browser or the Yahoo!7 Messenger app on your device.
• List down the exact steps you are taking, as well as the exact text of any error messages that you experience.
• Let us know if you are able to sign in using the Yahoo!7 Messenger for Mail from a desktop computer.