If you see a black screen where your webcam image should be, please try these troubleshooting steps:

• Make sure the webcam lens is unobstructed, adjust the lighting if necessary, then try accessing your webcam again.
• Verify that your webcam is connected properly and can function independently. Try using your webcam separately from Yahoo! Messenger, making sure to use the software that came with the camera.
• The wrong device may be selected in Yahoo! Messenger. To find out how to verify your webcam camera source, go to How do I change my camera source?

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