Imported archives are mangled or garbled in the Conversation History
ID: SLN2596
Refers to:
Messenger 11.5
,
Messenger 11
Description
This article explains how to fix scrambled archives after importing them to the Conversation History in Yahoo! Messenger.
Resolution
We are planning on releasing a fix early this summer that will prevent this issue. You can follow the steps below to repair the damaged archives.
- Exit Yahoo! Messenger. In the notification area located next to the clock at the bottom-right corner of your screen, right-click the Yahoo! Messenger smiley icon, then select Exit.
- Make sure the local archives still exist by checking the Profiles folder.
- Clean up garbled archives:
a. Sign in to Yahoo! Mail.
b. Click the Conversations folder in the left column.
c. Locate the garbled conversations and delete them.
Note: On the sign in screen, input your Yahoo! ID using lower case.