Several problem types may be resolved by reinstalling your video driver. Symptoms may include:

• Messenger crashes when I try to use my webcam
• Unable to use webcam or see webcam image with Messenger
• Messenger stops responding
• PC to PC call failure
• Voice or Video Call problems
• Yahoo! Messenger menus or menu bar not rendering properly.

For optimal performance of Yahoo! Messenger, always use the most recent version of your video driver. Uninstalling an outdated video driver and reinstalling the latest driver has been known to resolve multiple issues.

Step 1: Download and Install the DirectX Runtime Web Installer by clicking on the link below:

   DirectX Runtime Web Installer

Step 2: Determine your graphics card manufacturer:

1. On your keyboard, hold down the Windows key and press the R key. This opens the Run command.
2. Type in dxdiag and click OK. This opens the DirectX diagnostic tool.
3. At the top of the window, select the first Display tab.
4. Under Device, make a note of the Name field. This should tell you the make and model of your graphics card.

Step 3: Download the latest video driver for your type of video card:

• Click here for ATI drivers
• Click here for NVIDIA drivers 
• Click here for Intel drivers

Download the driver installer, but do not run it yet. Just save the driver to your Desktop for now. If your driver is not listed above please obtain the most recent driver from the manufacturer's website.

Step 4: Uninstall the video driver:

1. On your keyboard, hold down the Windows key and press the R key. This opens the Run command.
2. Type in appwiz.cpl and click OK. This opens Programs and Features.
3. Select your video driver in the list of programs. It will usually start with the manufacturer name (e.g., ATI, NVIDIA, Intel).
4. When uninstall is complete, please restart your computer.

Step 5: Reinstall the video driver:

1.     Run the video driver file you downloaded earlier.
2.     After installing the new video driver, restart your computer again.