This article addresses an issue where customers may be unable to add contacts in Yahoo!7 Messenger due to the following error messages:

• There was an error in the server while trying to add a contact.
• Your request to add a contact has taken longer than expected to complete.

Status: We are actively investigating this issue and working to provide a resolution as quickly as possible.

Workaround: If you continue to encounter this error for more than a day or so, contact Yahoo!7 Customer Care directly for further assistance:

1. Click Get Help at the lower-right of this page.
2. Submit a help request by selecting the following options in the pull-down menu:
   • Product: Messenger
   • Version:  [Your version]
   • Category: Notices and errors
   • Sub-category: messenger application error
3. When completing the help form, for the fastest possible resolution, please be sure to include the following information:
   • Yahoo!7 ID you are using when you experience this issue
   • Specify the exact error message you receive