We are truly sorry for your loss. Unfortunately, U.S. federal law generally prohibits us from disclosing to any person the contents of another’s account. Additionally, as stated in the Terms of Service, Yahoo! accounts and any contents therein are non-transferable including when the account holder is deceased. As a result, Yahoo! cannot provide passwords or access to deceased users' accounts or content, including email.

However, Yahoo! will close an account, suspend the billing of any premium services, and permanently delete any contents within the account of a verified deceased user upon request. To process this request, we require certain pieces of information including:

• A letter containing your request and stating the Yahoo! ID of the deceased
• A copy of the death certificate of the Yahoo! account holder

This information may be sent to our Legal Department

by email to:

   legalpoc-support@yahoo-inc.com 

by fax to:

   (408) 349-7941 (fax)

or by mail to:

Yahoo! Custodian of Records
701 First Avenue
Sunnyvale, CA, 94089-0703
US