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Troubleshooting for Yahoo! Mail on iPhone

ID: SLN3702
Refers to: Mobile Mail , Mobile

Description
  •     Why can't I send email from my iPhone?
  •     Why am I getting a server unavailable error?
  •     Why am I getting an invalid id or password error?

Resolution

To troubleshoot Mail issues on your iPhone, please follow these troubleshooting steps in order:

Do this: To this:
 And use these details:
Check the iPhone's Mail settings Choose Settings > Mail > Yahoo! Mail account and confirm that your Yahoo! Mail account information—address and password—has been entered correctly.
Check receiving mail to your Apple iPhone Go into Yahoo! Mail Inbox, click the Refresh icon in the lower left, and confirm that you can receive new Mail messages.
Check sending mail from your Apple iPhone Go into the Yahoo! Mail Sent folder and confirm that the mail that you are trying to send is there.
Check the setting for getting new messages automatically Your Yahoo! Mail is instantly transferred to iPhone as it arrives at the Yahoo! server. Send a message to your Yahoo! Mail account and look for it on the iPhone.
Check the setting that makes Yahoo! Mail your default email account From the Home screen, choose Settings > Mail > Default Account and confirm the account name.
Delete the Yahoo! Mail account in the iPhone From the Home screen, choose Settings > Mail, choose an account, scroll down, and tap Delete Account.
Re-Enter the Yahoo! Mail account in the iPhone
  1. Choose Mail.
  2. Choose Y! Mail (top of the list).
  3. Provide your name or your account name in Name.
  4. Provide your Yahoo! Mail address—for example, 1234@yahoo.com—in Address. Please make sure to include the @ and the address's domain name, such as @yahoo.com, after the ID.
  5. Provide the password for your Yahoo! Mail address.
  6. Provide a description of the account.
  7. Confirm the settings.

If you can’t sign in to Yahoo! Mail, please try to sign in to Yahoo! homepage and follow any instructions provided. If you are unable to sign-in to Yahoo.com, please click the I can’t access my account link below the Sign In button.

Additionally, if the steps on the help page did not fully resolve your issue, I'd suggest following these additional steps to continue troubleshooting:

  • Set up your Yahoo! Account on your iPhone using the Yahoo! option. Please make sure that you enter your new password when setting up the account.
  • Make sure that your iPhone is not set to Fetch new mail manually. To verify this, please take the following steps:
  1. Open Settings.
  2. Select Mail, Contacts, Calendars.
  3. Select Fetch New Data.
  4. Ensure that Push is ON.

Note: Changes you make to the iPhone's email settings do not affect your settings on your desktop computer.
 



Last updated: November 27, 2012
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