Yahoo! mobile service quality can vary depending on time, location, device, and mobile operator coverage. However, the following steps should help resolve the most common problems when trying to access Yahoo! mobile webpages:

Step 1: Verify that you are accessing Yahoo! mobile directly from our mobile webpage -- http://nz.m.yahoo.com/

Step 2: If you are using a "feature phone" (i.e., non-smart phone/tablet device), visit m.opera.com on your device to download the Opera Mini web browser. Opera Mini will allow you to access the full web experience on your device.

Step 3: Clear your device's web browser cache and cookies in its configurations or settings section to remove bad, corrupted, or old data saved for Yahoo! mobile webpages.
Note: Please refer to your device's operation manual or your web browser app's online help for the exact steps to perform this function as steps vary greatly between devices and browser apps.

You should not be prompted to download any files from Yahoo! mobile webpages. If you are, there may be an issue with your device's web browser as Yahoo! mobile webpages do not require any downloads or special software.
Note: This does not apply when attempting to view email attachments, as you will be prompted to download the file attachment.

If you continue to encounter issues accessing Yahoo! mobile webpages and you have tried the steps above, click Get Help on this page and provide us with the following information:

• The exact steps you are taking to access the Yahoo! mobile webpage, including the URL.
• The mobile web browser(s) you are attempting to use.
• The complete text of any error message you are receiving.