Skip to search.

Breaking News Visit Yahoo! News for the latest.

×Close this window

 
Important Notice:  Did you receive an email from our Yahoo! Accounts Team? - We're contacting all our customers asking them to provide their mobile number for faster and easier account recovery. Learn more .
 

Why did I receive an email saying I've agreed to share my Yahoo! Contacts information with dzhang?

ID: SLN7241
Refers to: Yahoo! Account , Mail , Mail Classic , Mobile Mail

Description

This help article explains why you received a notification from Yahoo! that your Yahoo! Contacts information is being shared with dzhang, and provides information on how to prevent this from occuring.


Cause

This issue occurs when an app on your mobile device has been given permission, either explicit or implied in the app's Terms of Service, to access your Yahoo! Contacts information.


Resolution

To stop your Yahoo! Contacts information from being shared, you will need to remove the external application's permission to access your Yahoo! Account.

If you continue to receive the same notifcation that your information is being shared, or you notice the external application is still listed in your Account Information, this indicates that there is an app installed on your mobile device that has been connected to your Yahoo! account. To prevent this from occurring, you will need to remove the app that is causing this. There could be a number of apps that are causing this. A common one some users have reported is "Samsung Social Hub." If you do not have this particular app installed, you will need to determine further which app is causing this issue and remove it. You may need to contact your mobile device's manufacturer, or your wireless carrier for further assistance with this.

NOTE: If you are using a third party app for access to Yahoo! Mail, we recommend using the official app provided by your phone manufacturer, or the official Yahoo! Mobile app.



Last updated: June 12, 2012
Rate this article:
Thank you! Please complete the form to submit your rating/feedback.

Please tell us why you didn't find this helpful.

  • The article needs updating or needs additional information.
  • The article is confusing or hard to follow.
  • The article describes the correct issue, but it doesn't solve the problem.
  • Other
  • I have feedback about the product or feature.

Help on Yahoo! Answers

Get quick assistance from the community members and Yahoo!

 
 

How can we help?

Yahoo! Customer Care is here to help you with your question or issue.

Copyright © 2013 Yahoo! All rights reserved.   Privacy Policy | Terms of Service