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Troubleshooting IMAP issues

ID: SLN3773
Refers to: Mail , Mail Classic , Mobile Mail , Mobile

Description

This article describes how to resolve username and password errors, or other email problems caused by an old version of IMAP.


Resolution

You may encounter username/password errors or other difficulties with viewing and sending emails if you are not using the most up-to-date IMAP settings. You should ensure your email program is using the proper settings.

Review these IMAP settings in your email program:

  • Incoming Server: imap.mail.yahoo.com
  • Outgoing Server: smtp.mail.yahoo.com
  • Incoming Port: 993 (requires SSL)
  • Outgoing Port: 465 (requires SSL/TLS)
  • User name: full email address (for example, bill@yahoo.com or bill@rocketmail.com)
  • Password: the password you sign in to Yahoo! with.

If you are having trouble setting up IMAP access:

  • The manufacturer of your email program or mobile device will be able to advise you on the proper settings for their product.
  • Review the manufacturer's help content or instruction manual for your mobile device or email program.
  • Contact the manufacturer of your mobile device or email program for assistance.


Last updated: June 20, 2012
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