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Why Yahoo! may prompt you to change your password

ID: SLN2053
Refers to: Yahoo! Account , Mail , Mail Classic , Mobile Mail

Description

Alert message on sign-in: "We believe your account has been compromised. A simple password change will help protect your account."


Resolution

If you are taken to the "Change your Yahoo! Password" page, it means that our security system identified your account as potentially compromised.

Don't be alarmed:

  • This prompt is a precaution, intended to protect your account's security.
  • If your account was in fact compromised, changing your password is an effective way to restore your account's security.

Why changing your password is important:

  • If your password was compromised, changing it prevents others from continuing to access your account.
  • You should periodically change your password anyway -- it's an easy, harmless way ensure your account's security.

Changing your password:

Follow the prompts on the screen to change your password. You'll be asked to:


Additional Information


Last updated: September 21, 2012
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