Can't send, reply to, or forward emails
ID: SLN3569
Refers to:
Mail
Resolution
The inability to send, reply, or forward emails can be caused by a program on your computer that prevents the Yahoo!7 Mail Rich Text toolbar from launching properly. As a workaround, try switching to plain text mode when you send an email.
To switch to plain text mode:
- Sign in to Yahoo!7 Mail.
- Click the Compose Message button to start a new email.
- Click Switch to Plain Text at the right side, above the Compose window
- Click OK to verify that you want to switch to plain text.
- Compose and send your email.
If you continue to experiece issues:
- Verify that you are signed onto your computer as an administrator. The administrator has all the rights to make changes on the computer and can remove Internet access, disable scripts, macros or the ability to install new software. While this is the default on home computers, it's important if you're in a work or shared computer environment. If you're uncertain, please check with your computer vendor or help desk to verify your computer's settings.
- Follow our browser troubleshooting steps. If the steps above didn't help, the most likely cause of the problem is your internet browser.