Troubleshooting the Yahoo! Mail app for iOS

Learn troubleshooting steps that will help resolve common problems with the Yahoo! Mail app for iOS (e.g., log in, receiving mail, syncing contacts, unable to pass the CAPTCHA prompt, etc.).

Note: Service quality may impact app performance and can vary depending on time, location, device, and carrier coverage.

Check the Apple Store for an updated version of the app

• Tap App Store | Updates.
• If the Yahoo! Mail app is listed, tap Update.
• After the app has been updated, attempt to reproduce the issue.

Force Quit the application

• Double-click the Home button on the device.
• Locate the Yahoo! Mail app (if it is not listed in the first set of icons, swipe from right to left until you locate it).
• Tap and hold your finger on the app until the red minus sign appears.
• Tap the minus sign to force quit the app.
• Relaunch the app and attempt to reproduce the issue.

Sign out and sign back into your Yahoo! Mail account from the app

• Launch the Yahoo! Mail app.
• Tap the menu icon, depicted by three horizontal bars in the top-left corner of the app.
• Tap your account name at the top of the list.
• Tap Sign Out.
• Re-enter your Yahoo! ID and Password, then tap Sign In.
• Attempt to reproduce the issue.

Uninstall and reinstall the app

• Tap and hold down the Yahoo! Mail app icon.
• Tap the X beside the app.
• Tap Delete.
• To reinstall the app, go to the App Store and search for Yahoo! Mail, then follow the install prompts.
• After the app is installed, sign back into Yahoo! Mail and attempt to reproduce the issue.