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Yahoo! Customer Support: always free of charge

ID: SLN6349
Refers to: Yahoo! Account , Finance , Groups , Mail , Mail Classic , Mobile Mail , Mail App for Windows 8 , Mail app for iOS , Mail app for Android , Messenger 11.5 , Messenger 11 , Messenger 10 and earlier , Messenger 9 , Messenger 8 , Messenger for Mac , Messenger for the Web , Messenger Mobile , Messenger iPhone , Messenger Android , Search , Flickr , Yahoo! homepage , Games , Mobile , Contributor Network , Deals , Kids , Wallet - billing and purchases , Fantasy Auto Racing , Fantasy Baseball , Fantasy Basketball , Fantasy Football , Fantasy Golf , Fantasy Hockey , Pick'em - College Bowl , Pick'em - College Football , Pick'em - Pro Football , Pick'em - Survival Football , Pick'em - Tourney , Pick'em - Tourney Second Chance , Pick'em - Women's Tourney , Rivals , Salary Cap - Baseball , Salary Cap - Basketball , Salary Cap - Football , Salary Cap - Hockey , Salary Cap - La Liga , Salary Cap - Premier League , Sports IQ , Sports News , Salary Cap - Serie A , Yahoo! Salary Cap - Premier League , Yahoo! Salary Cap - La Liga , UFC Pay-Per-View , Cricket , Wretch (TW) , Asia Social Blog , Auction (TW) , Auction (HK) , Deals (TW) , Deals (HK) , Knowledge+ , Games (TW)

Description
  • How to know that you are working with Yahoo!.
  • Where to find legitimate Yahoo! support.
  • What to do if you have paid a company for assistance with Yahoo! services.

Resolution

Support from Yahoo! Inc. is always free of charge.

Certain companies not affiliated with us may pretend to represent Yahoo! Inc. and try to offer support for Yahoo! services for a fee. Please know that we take this activity seriously.

To help protect our valued customers, below are tips on how you can be sure you are working with Yahoo! when seeking assistance with any help you may need related to our services.

How to know that you are working with Yahoo!:

  • Yahoo! has no affiliation with any provider requesting payment for assistance with Yahoo! services.
  • Yahoo! Customer Care will never request a fee to reset a password or to assist with technical, abuse, or account compromise concerns.
  • For your privacy and security, Yahoo! Customer Care will never request to remote connect to your computer system for a support related request.

To ensure that you are working with a true representative of Yahoo!: always start your support related search at Yahoo! Help Central.

  • Yahoo! Help offers education about Yahoo! services and options for reaching our expert support staff, Yahoo! Customer Care.
  • Yahoo! Customer Care staff is the only group with access to Yahoo! tools to help with our products.

If you have already paid a company for assistance with Yahoo! services:

  • Please know that Yahoo! has no connection with this company.
  • You are encouraged to contact your financial institution for next steps.

If you think that you may be a victim of fraud: please see our help article about fraud, for internet resources.

Yahoo! account privacy and security is an important part of Yahoo! that we take very seriously. Yahoo! will never ask for your password or other sensitive information in an unsolicited manner. For more information, visit our Privacy Policy.

For more information about how to protect yourself online, see the Yahoo! Security Center.



Last updated: February 25, 2013
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