The problem might be with the speed of your Internet connection. Users with fast connections such as T1 lines, cable modems, and DSL connections can watch our videos at a much higher quality than our 56K and 28K dial-up modem users. Streaming video over the Internet requires a great deal of bandwidth, and unfortunately 56K and slower connections are not fast enough to give you the quality picture you are probably looking for. We are working on new ways to improve the quality of our videos and hope to have this matter resolved in the future.

Try not to view other websites or run other applications while streaming videos. If you're accessing videos through a Local Area Network (LAN), you may experience excessive buffering or connectivity delays as a result of the number of users and/or PCs on your LAN. Bandwidth tends to fluctuate throughout the day, and it will vary by provider. This can cause problems with video streams.

You can also try configuring your player to accept HTTP streams:

Windows Media Player 7 or newer

1. In the Windows Media Player.
2. On the menu bar, select Tools and pull down to Options.
3. In Options, select the Network tab.
4. Under Protocols, uncheck Multicast, UDP, and TCP. Only HTTP should be checked.
5. Then click OK to close this window, and OK again to close the Options window.

RealOne Player

1. Open the RealOne player.
2. On the menu bar, select Tools and then pull down to Preferences.
3. In the Preferences window, select the + icon next to Connection.
4. Select the Network Transports option.
5. Click RTSP Settings.
6. Under RTSP Transport Settings, uncheck Multicast, UDP, and TCP. Only select Attempt to use HTTP.
7. Click OK.
8. Click the PNA Settings button.
9. Under PNA Transport Settings, uncheck Multicast, UDP, and TCP. Only select Attempt to use HTTP.
10. Click OK and then click OK again.

If that doesn't fix the problem, try increasing your buffering rate in the player using the instructions below for your player.

Windows Media Player 7 or newer

1. Open the Windows Media Player.
2. Pull down the Tools menu and select Options.
3. Select Performance.
4. Under Network Buffering, select Buffer.
5. Adjust buffering to 30 seconds of data.
6. Click OK.
7. Close and reopen your web browser.

RealOne Player

1. Open the RealOne player.
2. On the menu bar, select Tools and then pull down to Preferences.
3. In the Preferences window, select the + icon next to Connection.
4. Select the Playback Settings option.
5. Locate Buffered Play under Playback Settings.
6. Adjust buffering to 30 seconds of the clip before playing.
7. Click OK.
8. Close and reopen your web browser.

Note to Yahoo! Kids users: Please make sure to check with a parent, teacher, or adult in charge of the computer before downloading any software or changing any settings on your computer.